IFX Ready-to-Play Guarantee

180-Day Limited Warranty

Last updated: July 19, 2026

The IFX Ready-to-Play Guarantee is provided by InternalFX, Inc., doing business as IFX Retro Games (“IFX Retro Games,” “IFX,” “we,” “us,” or “our”).

We carefully inspect, service, clean, and test the products we sell. Eligible products are backed by this 180-Day Limited Warranty so that you can purchase with confidence.

1. Products Covered

This Limited Warranty applies to consoles, handheld systems, controllers, accessories, and other hardware purchased directly from IFX Retro Games when the product listing states that it is covered by the IFX Ready-to-Play Guarantee or an 180-Day Limited Warranty.

Unless the product listing states otherwise, included controllers, power supplies, and audio/video cables sold as part of a covered console package are also covered.

Games, apparel, collectibles, merchandise, consumable items, and products sold “for parts,” “as-is,” or as repair projects are not covered unless the product listing expressly states otherwise.

Products purchased through a third-party marketplace are covered only when the marketplace listing expressly includes the IFX Ready-to-Play Guarantee.

2. Warranty Period

Eligible products are covered for 180 consecutive calendar days beginning on the date the order is shown as delivered by the shipping carrier.

If no delivery date is available, the Warranty Period begins on the purchase date. For products purchased in person, the Warranty Period begins on the purchase date.

A claim submitted during the Warranty Period remains eligible for review even if inspection or repair is completed after the Warranty Period expires.

No product registration is required.

3. Who Is Covered

This Limited Warranty applies to the original retail purchaser and to a person who receives the product as a bona fide gift from the original purchaser. Proof of purchase may be required.

The warranty is otherwise nontransferable and does not apply to products acquired for resale.

These limitations do not restrict any rights another person may have under applicable law.

4. What This Warranty Covers

During the Warranty Period, IFX warrants that a covered product will perform the core functions described in its product listing under normal household use.

Covered failures may include:

Failure to power on
Failure to produce video or audio
Failure to read compatible games or media
Malfunctioning controller or memory-card ports
Failure of an included controller, power supply, or cable
Defects in replacement parts installed by IFX
Defects resulting from service or repair work performed by IFX
Other hardware malfunctions that prevent the product from operating substantially as described at the time of sale

Because these are pre-owned and vintage products, this warranty does not promise that a product will perform identically to new hardware or meet specifications established for newly manufactured products.

5. What This Warranty Does Not Cover

The IFX Ready-to-Play Guarantee does not cover a failure or damage caused by:

Accidents, drops, impacts, crushing, or other physical damage
Liquid exposure, excessive moisture, corrosion occurring after delivery, smoke, fire, contamination, insects, or pests
Misuse, neglect, improper storage, improper installation, or use inconsistent with the product listing or supplied instructions
Power surges, electrical outages, lightning, or an incorrect or improperly rated power supply
Connecting a product to voltage inconsistent with its listing, labeling, or instructions
Commercial, rental, public-display, or other unusually intensive use
Damage caused by a modification, alteration, attempted repair, or replacement part installed after delivery
Unsupported software, firmware, modifications, flash cartridges, optical-drive emulators, cheat devices, or other third-party products
Incompatible televisions, displays, cables, games, storage devices, controllers, or accessories
Regional incompatibility or game incompatibility not expressly represented as supported in the product listing
Discontinued online services, unavailable servers, account restrictions, or changes made by a console manufacturer, publisher, or third-party service
Damage occurring after the product was lost, stolen, or resold

Opening a product or obtaining service from a third party does not, by itself, automatically void this warranty. However, this warranty does not cover damage or failure caused by modification, improper service, substituted components, or an attempted repair.

6. Cosmetic Condition and Consumable Items

Pre-owned products may have scratches, scuffs, dents, fading, yellowing, discoloration, label wear, or other cosmetic imperfections consistent with their age and disclosed condition. Cosmetic condition is not covered unless the product received materially differs from its description or photographs.

This warranty does not cover ordinary cosmetic wear occurring after delivery.

Consumable or limited-life items—including removable batteries, cartridge save batteries, clock batteries, rubber feet, screen protectors, and similar components—are not covered unless the product listing specifically states that the item was replaced and is warranted.

7. Product Identification and Fraudulent Claims

Warranty service is available only for the product originally supplied by IFX. We may verify the product using its serial number, order information, internal service markings, photographs, or other identifying information.

Coverage does not apply when:

The returned product does not match the product originally sold
A serial number or identifying mark has been removed or intentionally altered
Original components have been removed, swapped, or substituted after delivery
Damage was deliberately caused or materially misrepresented
A warranty claim contains fraudulent information

The absence of a manufacturer serial number will not prevent coverage when IFX can reasonably verify the product by other means.

8. How to Request Warranty Service

To request service, contact:

IFX Retro Games
Email: hello@ifxretrogames.com

Please provide:

Your name and order number
The product experiencing the problem
A description of the problem and when it occurs
Any photographs or short video reasonably needed to demonstrate or diagnose the problem

We may first provide reasonable troubleshooting instructions to rule out problems involving setup, cables, power, display inputs, software, or accessories.

If the product needs to be returned, IFX will provide return instructions and, for customers within the United States, a prepaid standard-shipping label for a return that reasonably appears eligible for warranty coverage. Products should not be sent without first contacting us because doing so may delay service.

Only include the items requested by IFX. Customers should remove games, memory cards, storage devices, and unrelated accessories before shipping the product unless specifically instructed otherwise.

9. Warranty Remedies

After receiving and inspecting the product, IFX will determine whether the failure is covered by this Limited Warranty.

For a covered failure, IFX will provide one of the following remedies at no charge:

Repair the product;
Replace it with the same product or a reasonably comparable product; or
If repair or replacement is not reasonably available, refund the amount paid for the covered product and applicable sales tax.

Because many vintage products are no longer manufactured, replacement products may differ in serial number, production revision, or cosmetic condition. Any replacement will be reasonably comparable in function and overall condition.

IFX will select the appropriate remedy based on the nature of the failure, parts availability, product availability, and the reasonable cost of repair or replacement. Nothing in this section limits any remedy that cannot be limited under applicable law.

Store credit may be offered as an alternative but will not be substituted for an otherwise applicable refund without the customer’s agreement.

10. Shipping and Inspection

For an approved claim within the United States, IFX will pay standard shipping costs necessary to return the product to IFX and send the repaired or replacement product to the customer.

There is no inspection or diagnostic charge for a covered failure.

If inspection shows that the product is functioning properly or that the problem resulted from an excluded cause, IFX will explain its findings. The customer may be responsible for return shipping and may be offered a separately priced repair service. IFX will not perform a paid repair without the customer’s authorization.

11. Repairs and Replacements

A repaired or replacement product remains covered for the longer of:

The remainder of the original 180-Day Warranty Period; or
Thirty days from the date the repaired or replacement product is delivered.

Warranty service does not restart a new 180-day Warranty Period.

12. Data and Customer Property

Warranty service may require IFX to reset the product, replace storage components, or erase stored information. Customers should back up and remove saved games, accounts, memory cards, hard drives, and other data when reasonably possible before returning a product.

IFX is not responsible for games, discs, memory cards, storage devices, cables, or other customer property accidentally included with a return unless responsibility cannot be excluded under applicable law.

13. Relationship to Returns

This Limited Warranty is separate from the IFX Retro Games Return and Refund Policy.

The Return and Refund Policy governs returns made within the applicable return period, including eligible returns based on buyer preference. The IFX Ready-to-Play Guarantee applies to covered hardware failures during the 180-Day Warranty Period.

14. Manufacturer Independence

The IFX Ready-to-Play Guarantee is provided solely by InternalFX, Inc. d/b/a IFX Retro Games.

IFX Retro Games is an independent retailer and is not affiliated with, endorsed by, or sponsored by Nintendo, Sega, Sony, Microsoft, Atari, or any other console manufacturer, game publisher, or hardware manufacturer. This warranty is not a manufacturer’s warranty.

15. Other Legal Rights

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Nothing in this Limited Warranty excludes, modifies, or limits any implied warranty, remedy, liability, or consumer right that cannot lawfully be excluded, modified, or limited.