Shipping policy

Effective date: July 12, 2026

This Shipping Policy applies to purchases made directly through ifxretrogames.com, operated by InternalFX, Inc., doing business as IFX Retro Games.

Shipping Area

IFX Retro Games currently ships only to physical street addresses located within the 50 United States.

We do not currently ship to:

  • PO boxes

  • APO or FPO military addresses

  • U.S. territories

  • International destinations

  • Freight-forwarding addresses outside our supported shipping area

An order placed using an unsupported address may be canceled and refunded.

Shipping Services and Charges

IFX Retro Games currently offers standard outbound shipping only.

Shipping charges are calculated at checkout based on the specific order. Relevant factors may include the merchandise, destination, package dimensions, weight, insurance requirements, and available carrier service.

IFX Retro Games reserves the right to select the carrier and shipping service used for each order.

Customers may request a particular carrier, but carrier requests are preferences only and may be declined based on availability, cost, package requirements, delivery area, insurance limitations, or other operational considerations.

Shipping-Rate Errors

Although we make reasonable efforts to provide accurate shipping charges, checkout systems and carrier-rate services may occasionally produce an incorrect rate.

If a substantial shipping-rate error occurs, IFX Retro Games may contact the customer before shipment and provide the option to:

  • Approve the corrected shipping charge, or

  • Cancel the unshipped order for a full refund

IFX Retro Games will not charge a corrected amount without customer authorization.

Payment Authorization and Processing Time

Order processing begins after payment has been successfully authorized.

Most in-stock, non-custom orders are processed and shipped within one to two business days.

For processing purposes:

  • Business days are Monday through Friday.

  • Weekends and federal holidays are excluded.

  • Orders successfully payment-authorized by 12:00 PM Central Time on a business day are generally treated as received that business day.

  • Orders authorized after 12:00 PM Central Time are generally treated as received on the next business day.

The one-to-two-business-day period is a processing estimate, not carrier transit time.

Processing may take longer because of order volume, fraud or payment review, inventory verification, additional testing, packaging requirements, holidays, severe weather, technical problems, or other unforeseen circumstances.

Custom, Modified, and Special-Order Products

Custom, modified, made-to-order, special-order, and component-dependent products are not necessarily covered by the standard one-to-two-business-day processing estimate.

These orders may require additional time because of:

  • Parts availability

  • Supplier delays

  • Modification or installation work

  • Testing and quality-control requirements

  • Customer-requested configuration

  • Other factors specific to the order

Because supplier and component availability may change, IFX Retro Games may not always be able to provide an exact completion date.

If an order cannot be shipped within the stated or reasonably expected timeframe, IFX Retro Games will contact the customer with available options. These may include consenting to the delay or canceling the unshipped order for a full refund.

Delivery Estimates

Carrier transit time begins only after the carrier has accepted the package. Processing time and transit time are separate.

Delivery dates shown at checkout, included in shipping notifications, or provided by a carrier are estimates only and are not guaranteed.

Carrier delays caused by weather, holidays, peak shipping volume, service disruptions, natural disasters, incorrect routing, government action, or other circumstances outside IFX Retro Games’ control do not automatically qualify an order for a refund.

IFX Retro Games will provide reasonable assistance when a carrier delay or delivery problem requires investigation.

Tracking Information

Tracking information will be emailed automatically after an order ships.

Tracking information may initially show limited activity while the package enters the carrier’s network. Customers should allow reasonable time for the carrier’s tracking system to update.

Shipping Address

All orders are shipped only to the address entered on the original order.

IFX Retro Games does not change shipping addresses after an order has been placed. A customer who needs to use a different address must request cancellation, if cancellation remains possible, and place a new order using the correct address.

Customers are responsible for reviewing the shipping address before submitting the order.

Incorrect, Incomplete, or Undeliverable Addresses

When a package is returned because the customer supplied an incorrect, incomplete, unsupported, or undeliverable address, the customer may receive a refund for the eligible merchandise value after the package is returned and inspected.

The following may be deducted from the refund:

  • Original outbound shipping

  • Return-to-sender charges

  • Address-correction charges

  • Carrier storage or handling fees

  • Other carrier fees resulting from the address problem

A new shipment requires a new order.

Signature-Required Deliveries

IFX Retro Games may require a signature for higher-value orders or when otherwise appropriate.

The customer is responsible for ensuring that an authorized person is available to receive a signature-required package or for making appropriate arrangements with the carrier.

Redelivery charges, carrier storage fees, address-correction fees, or return-to-sender charges caused by missed delivery attempts may be deducted from any applicable refund.

Packages Marked Delivered but Not Received

When carrier tracking shows a package as delivered but the customer cannot locate it, the customer should first:

  • Check all entrances and normal delivery locations.

  • Check with household members or others at the address.

  • Check with nearby neighbors when appropriate.

  • Review any delivery photograph or carrier notice.

  • Contact the carrier or local delivery office.

If the package still cannot be located, contact hello@ifxretrogames.com.

IFX Retro Games may investigate the claim with the carrier and request additional information from the customer. Any refund or other remedy will be determined case by case. A refund is not automatic solely because a customer reports that a package with a delivered scan was not received.

Shipping Damage

Visible shipping damage should be reported as soon as possible and no later than five days after delivery.

When possible, photograph:

  • The unopened shipping box

  • The shipping label

  • All visibly damaged areas

  • The internal packing materials

  • The damaged product

Customers must retain the shipping box and all packing materials until IFX Retro Games confirms that the claim has been resolved.

Additional requirements and available remedies are described in the Return and Refund Policy.

Order Cancellation

Orders may be canceled before shipment when fulfillment has not already begun.

Once fulfillment has begun or a shipping label has been created, cancellation requests are handled case by case and may no longer be possible.

Contact Information

InternalFX, Inc.
Doing business as IFX Retro Games
10650 Roe Ave
STE 173
Overland Park, KS 66207
Email: hello@ifxretrogames.com