Refund policy

Effective date: July 12, 2026

This Return and Refund Policy applies only to purchases made directly through ifxretrogames.com, operated by InternalFX, Inc., doing business as IFX Retro Games.

Purchases made through eBay or another third-party marketplace are governed by the policies and return procedures of the platform through which the purchase was made.

30-Day Return Window

Except for items identified as nonreturnable below, customers may request a return for any reason within 30 days after delivery.

To qualify for a standard return:

The item must be returned undamaged.
All originally included items must be returned.
The customer must contact IFX Retro Games before sending the item back.
The approved return must be shipped within 14 days after return authorization is issued.

Originally included items may include consoles, games, controllers, cables, power supplies, adapters, accessories, manuals, inserts, cases, retail packaging, collector’s packaging, and any other products or materials included with the order.

Normal cosmetic wear resulting from brief handling or reasonable testing is acceptable. New scratches, cracks, stains, missing screws, broken seals, altered labels, or other customer-caused damage may reduce or eliminate the refund.

Requesting a Return

Before returning anything, contact:

hello@ifxretrogames.com

The return request must include:

The order number
The email address used to place the order
The reason for the return
Any requested photographs or video

Do not ship merchandise back without receiving return authorization and instructions from IFX Retro Games.

Returns sent without prior authorization, or shipped more than 14 days after authorization, may be refused. IFX Retro Games may choose to accept an unauthorized or late return on a case-by-case basis. Acceptance is not guaranteed.

Any cost associated with returning refused merchandise to the customer may be the customer’s responsibility.

Buyer’s-Remorse Returns

For a return resulting from buyer’s remorse, ordering the wrong product, changing one’s mind, or otherwise returning a non-defective product:

The customer is responsible for return shipping.
IFX Retro Games will generally provide a prepaid, tracked return label.
The actual cost of the return label will be deducted from the refund.
The original outbound shipping charge is not refundable.
No restocking fee will be charged.
Applicable sales tax associated with eligible refunded merchandise will be refunded.

The product must be returned complete and undamaged.

Items Excluded From Buyer’s-Remorse Returns

The following are not eligible for buyer’s-remorse returns:

Sealed games that have been opened
Digital products and download codes
Items specifically marked “Final Sale”
Repair parts and electronic components
Custom-modified or made-to-order consoles and products

These exclusions do not eliminate any rights that may apply when an item is defective, damaged, incorrectly described, or otherwise covered by applicable law or a separate written warranty.

Discounted and sale-priced merchandise remains returnable unless it is specifically marked Final Sale.

Used Games

Used games may be returned under the standard 30-day policy when they are complete, undamaged, and otherwise eligible.

IFX Retro Games reserves the right to limit or refuse returns involving repeated or excessive returns, suspected rental-style use, fraud, product switching, or other abuse of this policy.

Damaged, Defective, Incomplete, Incorrect, or Dead-on-Arrival Orders

An order that arrives visibly damaged, defective, incomplete, incorrect, or dead on arrival must be reported as soon as possible and no later than five days after delivery.

This five-day period applies to arrival-related claims. It does not replace or shorten any separate written warranty that may apply to the product.

IFX Retro Games may require:

Clear photographs or video of the item and the reported problem
Photographs of the serial number or identifying marks
Photographs of the shipping box, shipping label, and packing materials
Basic troubleshooting information
Other information reasonably needed to evaluate the claim

When a package arrives with visible exterior damage, the customer should photograph the unopened package, shipping label, and damaged areas before opening it whenever possible. Failure to photograph the unopened package will not automatically invalidate an otherwise legitimate claim.

The customer must retain the shipping box, packing materials, and damaged packaging until IFX Retro Games confirms that the claim has been resolved.

For an approved damaged, defective, incomplete, incorrect, or dead-on-arrival claim, IFX Retro Games will cover authorized return shipping.

IFX Retro Games will determine which remedies are reasonably available based on the circumstances, repairability, inventory, and condition of the product. The customer may choose from the options IFX Retro Games makes available for that specific claim. Available options may include:

Repair
Partial refund
Return for a full refund

IFX Retro Games does not offer direct exchanges or replacement orders. A customer who wants another product must place a separate new order.

When a full refund is approved because of an IFX Retro Games error or a qualifying arrival-related problem, the original standard outbound shipping charge will also be refunded where applicable.

Return Packaging

Customers should keep the original shipping box and packing materials until they confirm that the order arrived safely and is functioning properly.

Approved returns must be packed using the original IFX Retro Games shipping materials unless IFX Retro Games authorizes an alternative.

The customer is responsible for packing the return securely. Damage caused by inadequate packaging, failure to use approved packaging, or another customer-caused issue may be deducted from the refund.

Once a return shipped with an IFX Retro Games-provided label has been accepted by the carrier and the acceptance is shown in tracking, IFX Retro Games will generally assume the risk of loss while the return is in transit. This does not apply when loss or damage results from inadequate packaging, prohibited contents, or another customer-caused issue.

Missing or Damaged Components

All originally included products, accessories, and packaging must be returned.

If part of an order is missing or damaged, IFX Retro Games may deduct the reasonable value of the missing or damaged item from the refund. The customer will be refunded for the eligible value of the merchandise returned undamaged.

Original retail boxes, game cases, manuals, inserts, collector’s packaging, and similar materials are considered part of the product’s value. Missing or damaged packaging may reduce the refund.

Product Identification and Tampering

The product returned must be the same product originally shipped by IFX Retro Games.

IFX Retro Games may use serial numbers, photographs, cosmetic details, identifying marks, security labels, tamper-evident stickers, installed components, modifications, or other order records to verify a returned product.

A refund may be reduced or refused when:

The returned item is not the item originally shipped.
The console or product has been opened without authorization.
The customer has attempted a repair.
The product has been modified after delivery.
Identification, security, warranty, or tamper-evident labels have been removed or altered.
The product otherwise shows evidence of unauthorized tampering.

Inspection and Refund Processing

Refunds will generally not be issued until the returned merchandise has been physically received and inspected.

Eligible refunds will be issued within five business days after inspection and will be sent to the original payment method.

The time required for a bank, card issuer, or payment provider to post the refund is outside IFX Retro Games’ control.

Store credit is not the standard refund method.

Data on Returned Consoles and Storage Devices

Customers are not required to erase a console or storage device before requesting a return.

However, returned consoles, internal storage devices, memory cards, and similar products may be factory-reset, reformatted, or erased during inspection and refurbishment. Saved games, account information, installed content, personal data, and other stored information will not be preserved or recovered.

Customers should back up any information they wish to keep before shipping the return.

Cancellations

An order may be canceled for a full refund before it ships, provided fulfillment has not already begun.

Once fulfillment has begun or a shipping label has been created, cancellation requests will be considered case by case. If cancellation is no longer possible, the customer may request a return after delivery under this policy.

Orders can be shipped only to the address entered on the original order. Shipping addresses cannot be changed after purchase. To use a different address, the original order must be canceled, if cancellation remains possible, and a new order must be placed.